At bourbonskotch.com, we want you to be completely satisfied with your selection. Because we deal in premium spirits, we adhere to strict quality and safety guidelines regarding returns
1. Damaged or Defective Items
We take great care in packaging your order. However, if your bottle arrives damaged or the wrong item was shipped, please contact us within 48 hours of delivery.
Process: Email us at info@bourbonskotch.com with your order number and a photo of the damaged package and bottle.
Resolution: We will offer you the choice of a replacement (pending inventory) or a full refund to your original payment method.
2. General Returns & Exchanges
Due to the nature of our products and state/local regulations, we cannot accept returns on items that have been opened or tampered with.
* Unopened Items: We accept returns on unopened, sealed bottles in original condition within 30 days of purchase.
* Return Shipping: Customers are responsible for return shipping costs unless the item was sent in error by our team. Please ensure the package is professionally packed to prevent breakage in transit.
3. Refunds
Once we receive your returned item and verify it is in original, sealed condition, we will process your refund.
* Timeline: Please allow 5–10 business days for the credit to appear on your bank statement.
* Method: Refunds are issued automatically to the original payment method used at checkout.
4. Age Verification Policy
By placing an order on our site, you must be at least 21 years of age. All deliveries require an adult signature (21+) upon arrival.
Contact Us
If you have questions about your order, we’re here to help.
Email: info@bourbonskotch.com
Hours: Operating Hours, Mon–Fri, 9am–5pm
Address: 2042 High Street, Oakland CA 94601